Conversational Commerce
Future of commerce is through in chat messages and conversations. Convert buyers journey into the conversation instead of a one way communication. Engage with customers in real time.
A Solution for all commerce operations
Buyer Journey
Chatbot for selling
Upgrade your eCommerce business with the latest in conversational commerce through live chat and direct customer engagement. Advanced product cataloguing, discounts, promotions, flash deals management through fully integrated WhatsApp Chatbots that transform your business completely.
Our solution continues to serve many industries i.e. Restaurants, Grocery Stores, FMCG Aggregators, eCommerce, Furniture, Personal Care Services, Medical Services and much more through Mile’s Conversational Commerce Platform.
Features
Interactive Selling
Customers enjoy direct ordering, product suggestions, payment options, order status updates, delivery tracking, notifications, confirmations, ratings, feedback and customer support without ever leaving their WhatsApp.
Customers get access to eWallet, Real Time Updates, Live Customer Support, Product Details, Brands, Scheduling, Reward Points and promotional discounts for increased revenue and brand awareness.
In Chat Engagement
Customers can also engage in merchant rankings, store ratings, order feedback, service feedback, consultant ratings, driver ratings and returns management. Our fully integrated Omni channel approach keeps merchants, administrators, accounts teams, operations, delivery drivers and all relevant stakeholders updated with cross departmental visibility.
