When systems don't connect, orders don't ship on time
Orders come in from various channels. Stock counts live in a spreadsheet that someone updates twice a day. By the time a picker finds out an item is out of stock, the customer's already been promised it. Mile puts orders, inventory, and delivery on one data model, so what you sell, what you have, and what's on the road are always the same number.
Where fulfillment operations lose the day
Stock you can't trust
Available-to-promise numbers come from a manual count, not the warehouse floor. Oversell one channel, understock another, and find out both at once during a promotion.
Handoffs that need a human
An order confirmed on the storefront doesn't become a pick list until someone re-keys it into the warehouse system. Every re-entry is a delay, and a chance to get it wrong.
Delivery goes dark after dispatch
Once a driver leaves the dock, the only signal you get is a customer calling to ask where their order is, until it's already missed its window.
Returns pile up unmanaged
Partial deliveries, refused orders, damaged returns; each one needs someone to manually work out what goes back to stock and what the customer's owed.
One agent, watching order, stock, and driver at once.
Orders come in from various channels. Stock counts live in a spreadsheet that someone updates twice a day. By the time a picker finds out an item is out of stock, the customer’s already been promised it. Mile puts orders, inventory, and delivery on one data model, so what you sell, what you have, and what’s on the road are always the same number.
Order risk scoring
Every order scored on address accuracy and fulfillability before it's picked, not after it's failed.
Corrective action
Reassigns a driver or flags a stock exception the moment an SLA is at risk, no dispatcher has to catch it first.
Customer communication
Confirmations, delay notices, and delivery updates sent automatically over WhatsApp, SMS, or voice.
One data model. Three systems. Built for how fulfillment actually runs.
Order Management
Every order, from every channel, confirmed and risk-scored before a single item is picked.
- Consolidates orders from Shopify, WooCommerce, PrestaShop, Salla, Zid, and manual entry
- Risk Engine scores every order on address accuracy before it reaches the warehouse
- Multi-channel confirmation via WhatsApp, SMS, and voice, without leaving the order
Warehouse Management
The order becomes a pick list the moment it’s confirmed, no re-entry, no delay.
- Automatic GRN on every inbound shipment, damaged stock quarantined on receipt
- Live SKU counts by zone, batch, and expiry, so available-to-promise is real
- Picker app pushes tasks by zone and order priority, large orders split across pickers
Transportation Management
Visibility doesn’t end at the dock. It follows the order to the doorstep.
- Auto-assignment by proximity, zone, and driver availability
- Live tracking and proof of delivery, signature or photo
- MAC reroutes or reassigns automatically when a delivery is about to miss its SLA
Reverse logistics, handled like a workflow, not a mess.
Partial deliveries, refused orders, and damaged returns are logged against the original order automatically, restocked, written off, or flagged for a refund, without someone reconstructing what happened from memory.
FAQs
No. Mile is modular, start with the layer you’re missing and connect the rest to what you already run through the API or native integrations.
The Risk Engine scores address accuracy and fulfillability at confirmation, and MAC watches live delivery data against each SLA in transit, flagging or correcting before the window is missed.
Yes. Orders consolidate across every storefront and channel into one view, and each warehouse instance keeps its own stock and picking operations, with centralized reporting on the Enterprise plan.
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