Need For A Delivery Management Software
Customer expectations are increasing rapidly throughout order deliveries, making it critical for businesses to provide quick and dependable deliveries to their consumers through effective delivery operations. Using end-to-end, integrated delivery service management software is the greatest method to achieve this. We’ll look at the top ten reasons why companies need delivery management software in this blog.
Pre-Covid- Businesses utilized traditional methods to handle deliveries i.e., manual data sheets with order & customer details. Delays were considered normal. Digitization of the operations was a choice, not a necessity.
Post Covid – Customers now expect goods to be delivered on the same day or at the very latest, the next day when they have access to purchasing items with only a few clicks on their smartphones’ screens.
Businesses can manage these expectations by upgrading their delivery management procedures with help of delivery management software. Before discussing the other factors why SMEs and MSMEs require automated delivery management systems, let’s learn a little more about it.
Understanding Delivery management software
The delivery management software is a solution that provides automation of delivery & logistics operations. It helps businesses in gaining comprehensive logistics visibility, ensuring quicker and cleaner deliveries. This is done by automating dispatch, route optimization, tracking vehicles and shipments, and load planning. An advanced logistics or delivery management software will offer extended features like customer feedback, live chat, merchant access portals and online payment collections etc.
Delivery management software: some of the key benefits of investing in one:
Delivery Management Software (DMS) is the perfect solution for streamlining and automating logistics operations to deliver meaningful operational benefits.
1. Achieving Supply Chain Visibility2. Reducing Costs3. Eliminating Human Error4. Minimizing Damages5. Ensuring Compliance6. Reducing Inventory Levels7. Creating Efficient Workflows and Processes8. Enhancing Customer Service
For logistics managers
In traditional logistics or delivery management, the managers would face several obstacles. They would manage every activity manually, from controlling the complete logistics team to communicating with them on a daily basis and tracking consignments. It could get really stressful and time-consuming. However, with delivery management software, they can-
- Manage delivery operations
- In real-time, track numerous shipments.
- Check customer complaints and delivery feedback
- Get quick insight into the delivery status and why deliveries are delayed
For Riders
Drivers’ inability to manage their work may cause delays in deliveries or high return rates. Delivery management software can prevent these problems by providing the following benefits to riders:
- Notification when customer changes delivery time or address
- Pickups requested instantly
- Inscan and outscan at hubs automatically
- Possibility of looking into delivery preferences of customers
- Collect digitized delivery proofs
- Management of COD (cash on delivery) payments
For end-customers
Customer dissatisfaction stems from a lack of clarity on the orders and problems communicating with the drivers. Customers may use DMS to-
- Check delivery ETA
- Reschedule address or delivery time
- In case the company runs out of cash at delivery, offering a direct link for online payment
- Provide your feedback about delivery.
- Make a complaint.
What type of delivery management software would be ideal for the manufacturing, e-commerce, retail, and FMCG industries?
Every industry has different requirements, so a single delivery management solution cannot suit them all. It is therefore highly advisable to use a DMS with custom features that can be adapted to optimize delivery operations for specific industries or businesses. For instance, Milenow offers SaaS-based solutions for delivery management and logistics that not only enables businesses to overcome delivery-related challenges but also provide real-time visibility into their consignments for their customers. Through Mile, which can be deployed quickly and integrated easily, businesses can save on delivery costs while reducing their dependency on human resources.
Talk to our professionals or request a demo to learn more about Milenow delivery or logistics management software.
Conclusion
With technological advances in the area of distribution and supply chain, as well as ever-higher consumer expectations, businesses have no choice but to employ delivery management software to manage their logistics operations. Read this article to learn more about the program, its capabilities, characteristics, and factors to consider before selecting one for your company.